These Terms of Use ("Terms") are a binding agreement between you and Eccleston Education Consulting LLC ("IEPVue," "we," "us," or "our") governing your access to and use of IEPVue, including iepvue.com, app.iepvue.com, Vue, document-analysis features, reports, resources, and related services (collectively, the "Platform").
By creating an account, checking the acceptance box, purchasing a service, or using the Platform, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Platform.
You must be at least 18 years old and legally capable of entering a contract. IEPVue is intended for parents, guardians, and other authorized adults in the United States. You represent that you are authorized to provide the information you enter and the documents you upload, including information about a student. A child may not create or control an IEPVue account.
IEPVue is an educational software platform that helps adults understand special-education documents and processes, organize observations and records, prepare questions, create editable drafts, and get ready for school meetings.
IEPVue is informed by the methods and professional experience that Dr. Kristen C. Eccleston developed over two decades in special education. This means IEPVue's content and product rules are designed around her approach. It does not mean that Dr. Eccleston personally reviews an ordinary automated report or chat, agrees with every AI-generated response, or has formed a professional opinion about a particular student.
Dr. Eccleston holds a doctorate in Mind, Brain, and Teaching and a master's degree from Johns Hopkins University and is a former National Board Certified Teacher in Exceptional Needs. IEPVue and Dr. Eccleston are independent and are not affiliated with, sponsored by, or endorsed by Johns Hopkins University or the National Board for Professional Teaching Standards.
IEPVue provides general educational information and preparation support. It is not a law firm, healthcare provider, diagnostic service, or representative of a school system.
You remain responsible for deciding what to ask, communicate, sign, accept, reject, submit, or pursue. For advice about legal rights, claims, due process, federal civil-rights complaints, unilateral placement, or reimbursement, consult a licensed attorney. For diagnosis or medical care, consult an appropriately licensed healthcare professional.
Special-education procedures, forms, timelines, and terminology differ by jurisdiction and change over time. Jurisdiction-oriented guidance depends on the profile and locality information you provide and the coverage available in IEPVue. If location information is missing, uncertain, or unsupported, IEPVue may provide only general federal information or ask you to verify local requirements. Do not rely on IEPVue as the sole source for a filing deadline or other time-sensitive legal requirement.
Vue and the document-analysis features use automated artificial intelligence. Important boundaries apply:
By using an AI-enabled feature, you acknowledge these limitations and agree to use your judgment before relying on an output.
Document analysis is associated with a student profile so that jurisdiction, plan type, entitlements, and report history are not bypassed. You may upload only records for a student represented by one of your authorized profiles and only when you have authority to use those records. Minor name variations, nicknames, initials, or formatting differences may be considered during profile matching, but you may be asked to confirm the match. IEPVue may refuse or pause processing when the student association cannot be reasonably confirmed.
IEPVue may provide editable email, letter, question, or meeting-language drafts. These are educational self-help materials, not legal pleadings and not documents prepared for your situation by an attorney. Review and revise every draft before using it. IEPVue does not send a communication to a school or third party on your behalf unless a future feature expressly says so and you separately authorize it.
Current prices and included features are displayed before purchase and in the applicable plan description. As of the Effective Date:
We may add or remove optional plans or services. A future service is not included unless it appears in the plan or purchase description you accept.
Document analysis is a paid feature and may be governed by an analysis-credit allowance shown on the plan page, at checkout, and in your account. Credits reset on the schedule displayed for your plan. Unless the displayed plan expressly states otherwise, unused credits do not roll over, have no cash value, and cannot be transferred between accounts.
A credit should be charged only for an analysis request accepted for processing. If a confirmed system error prevents delivery of the purchased analysis, we may automatically restore the credit or restore it after support verifies the failure. A low-quality result is handled through support and quality review and does not automatically establish a credit or cash refund. Repeated submissions of the same document may consume additional credits when a new analysis is requested.
Guide subscriptions automatically renew at the selected monthly or annual interval until canceled. Before we obtain billing information, checkout will clearly display the recurring price, billing interval, renewal terms, and cancellation method. By separately accepting the recurring-payment terms and completing checkout, you expressly authorize IEPVue and Stripe to charge the selected payment method on that schedule until cancellation.
If a charge fails, we may retry the payment and may restrict paid features until payment succeeds. We will provide advance notice of a material price increase before it applies to a renewal. Continued use after the effective renewal date authorizes the disclosed new price only when legally sufficient notice and consent requirements have been met.
If IEPVue offers an Advocate Review or another human-reviewed service, the price, reviewer, scope, document limit, expected turnaround, revision terms, and refund terms will be shown before purchase. A special-education consultant's review provides educational advocacy support and does not create an attorney-client relationship, provide legal representation, provide medical advice, or create privileged communication. Documents submitted for that service are handled under the separate consent and retention terms displayed at upload and in our Privacy Policy.
You retain any rights you hold in the documents and information you submit ("Your Content"). You give IEPVue a limited, non-exclusive license to receive, host, reproduce, transmit, analyze, display, and create requested outputs from Your Content solely to operate, protect, and support the Platform, comply with law, and enforce these Terms. This license ends when the applicable content is deleted, subject to the limited retention and legal exceptions in our Privacy Policy and Data Retention Policy.
You represent that you have the rights and authority necessary to provide Your Content. Do not upload records for a student you are not authorized to support, records obtained unlawfully, malicious code, or content that violates another person's rights.
The Platform, software, visual design, Vue identity, original resource materials, templates, report structure, and IEPVue methodology are owned by Eccleston Education Consulting LLC or its licensors. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Platform and your generated outputs for your own family's educational advocacy purposes.
You may print, download, edit, and share your own reports and drafts for that purpose. You may not resell access, operate a competing service using IEPVue content, scrape or systematically copy the resource library, extract prompts or protected system instructions, reverse engineer the Platform except where law expressly allows it, or remove copyright or attribution notices.
You may not use the Platform to:
Our Privacy Policy describes data practices. Our Data Retention Policy describes retention categories and deletion. Our Security Overview describes safeguards. Those notices are incorporated into these Terms only to the extent they state contractual commitments rather than general descriptions of security practices.
We may maintain, update, improve, suspend, or discontinue Platform features. We do not guarantee uninterrupted or error-free operation. If we discontinue a paid core service during a prepaid term, we will provide a reasonable transition, substitute benefit, or prorated refund as required by law. We may use service providers and update AI models when doing so is consistent with these Terms and our privacy commitments.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” IEPVUE DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, CURRENTNESS, AND RESULTS.
We do not warrant that a report will identify every issue, that every identified issue is correct, that a document will be readable, that information will remain current, or that use of the Platform will produce a particular educational or legal outcome. Nothing in these Terms excludes a warranty that cannot lawfully be excluded.
TO THE FULLEST EXTENT PERMITTED BY LAW, IEPVUE, ECCLESTON EDUCATION CONSULTING LLC, AND THEIR OWNERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS OR REVENUE; LOSS OF GOODWILL; LOSS OR CORRUPTION OF DATA; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM A SCHOOL, TEAM, PROVIDER, ATTORNEY, AGENCY, OR OTHER THIRD PARTY'S DECISION.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO IEPVUE FOR THE PLATFORM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100. LIABILITY ARISING SOLELY FROM A SEPARATELY PURCHASED HUMAN REVIEW WILL NOT EXCEED THE AMOUNT PAID FOR THAT REVIEW.
These exclusions and caps apply regardless of legal theory and even if a party was advised that damages were possible. They do not exclude or limit liability to the extent a limitation is prohibited by applicable law. Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply to you.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Eccleston Education Consulting LLC and its owners, employees, contractors, and agents from a third-party claim, damage, judgment, and reasonable cost, including reasonable attorneys' fees, arising from your unlawful use of the Platform, material breach of these Terms, or submission of content you were not authorized to provide. This obligation does not apply to the extent the claim was caused by IEPVue's own negligence, willful misconduct, or violation of law.
We will provide reasonably prompt notice and cooperation. You may not settle a claim in a way that admits liability by us, imposes an obligation on us, or restricts our operations without our prior written consent.
You may stop using IEPVue and request account deletion at any time. We may restrict or terminate access if you materially violate these Terms, fail to pay an amount due, create a security or legal risk, misuse student records, or if suspension is required by law. Where appropriate and practicable, we will provide notice and a reasonable opportunity to correct the issue.
Termination ends your license to use the Platform but does not eliminate payment obligations already incurred or provisions that by their nature should survive, including ownership, disclaimers, limitations of liability, indemnification, dispute terms, and lawful retention.
Before filing a court action, a party will send a written notice describing the dispute and requested resolution and allow 30 days for a good-faith attempt to resolve it. Send notices to [email protected] with “Legal Notice” in the subject line. This informal process does not prevent either party from seeking emergency relief or filing in time to preserve a legal deadline.
These Terms are governed by Maryland law, without regard to conflict-of-law principles. Subject to any non-waivable right, a dispute must be brought in the state or federal courts having jurisdiction in Frederick County, Maryland, and each party consents to that jurisdiction and venue. These Terms do not require arbitration or waive a right to a jury where that right otherwise applies.
We may update these Terms prospectively. We will give reasonable advance notice of a material change by email, in-product notice, or both. A material change does not retroactively alter a dispute or liability that arose before its effective date. If you do not accept a material change, you may cancel before it takes effect. Continued use after the effective date constitutes acceptance where permitted by law.
Eccleston Education Consulting LLC
New Market, Maryland, United States
[email protected]