By accessing or using IEPVue ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform. IEPVue is operated by Eccleston Education Consulting LLC ("we," "us," or "IEPVue"). These Terms constitute a legally binding agreement between you and IEPVue.
These Terms are part of a broader set of legal agreements governing your use of the Platform. By accepting these Terms, you also acknowledge our Privacy Policy, Information Security Program, and Data Retention Policy, which describe how we collect, protect, and retain your personal information.
IEPVue is an AI-powered educational guidance platform that helps parents and guardians navigate the Individualized Education Program (IEP) and Section 504 process. The Platform provides educational information and guidance — not legal advice, medical advice, or clinical assessment. The Platform uses artificial intelligence technology informed by expert practitioner knowledge to generate guidance tailored to your situation.
IEPVue is designed for and directed at parents, guardians, and adults aged 18 and older. The Platform is not directed at children under 13 years of age. All information about students is provided by parents and guardians, not by children themselves.
3.1 AI-Generated Guidance (Included with Subscription): Proprietary AI system generates educational guidance based on expert practitioner knowledge about IEP/504 processes, IDEA regulations, and state-specific procedures. AI guidance is designed to reflect professional-level special education consultant analysis, but may contain errors, omissions, or information that does not apply to your specific situation. AI training data reflects the legal and regulatory landscape as of the Platform's last update. You should verify current state law and district practices independently.
3.2 Expert Consultation (Add-On Service, $149 per 30 minutes): Direct consultation with Dr. Kristen Eccleston, a special education consultant. Dr. Kristen is NOT an attorney, therapist, or licensed healthcare provider. Consultations provide IEP advocacy guidance, not legal advice or legal representation. Consultations are limited to 30 minutes and do NOT create an attorney-client relationship. Consultations are NOT attorney-client privileged communications. See Section 11 for full Expert Consultation terms.
IEPVUE IS NOT A LAW FIRM AND DOES NOT PROVIDE LEGAL ADVICE.
The Platform provides educational information and guidance to help you understand IEP and Section 504 processes, timelines, and your rights under the Individuals with Disabilities Education Act (IDEA) and Section 504 of the Rehabilitation Act of 1973. The information provided is general in nature and is NOT a substitute for legal advice from a licensed attorney.
WHAT THE PLATFORM DOES: Explains IEP and 504 meeting processes and timelines; helps you organize documents and information for meetings; provides information about your rights under IDEA and Section 504; explains common evaluation terminology and assessment concepts; helps you prepare questions and topics for IEP/504 meetings; provides general information about state-specific special education procedures.
WHAT THE PLATFORM DOES NOT DO: Provide legal advice on whether a school's proposed IEP is legally sufficient; advise you on the strength of potential legal claims; represent you in due process hearings, mediations, or litigation; provide strategy advice for legal disputes; prepare pleadings, complaint letters, or other legal documents; make clinical, medical, or therapeutic assessments or recommendations.
WHEN YOU SHOULD CONSULT AN ATTORNEY: You are considering filing a due process complaint or requesting mediation; you believe the school has violated IDEA or Section 504; your child faces a unilateral placement decision; the school has recommended a significant change in placement or services; you are in an active dispute over services or placement; you need representation in a hearing or lawsuit; you are considering IEP revocation and need to understand legal consequences.
YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF THE PLATFORM AND RELIANCE ON ITS GUIDANCE.
The Platform uses artificial intelligence to generate educational guidance and recommendations. You acknowledge and agree:
6.1 Trial Period: IEPVue offers a 7-day trial subscription for $4.99. The trial period begins on the date you complete your purchase.
6.2 Automatic Conversion: AT THE END OF YOUR 7-DAY TRIAL PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY CONVERT TO A PAID MONTHLY SUBSCRIPTION AT $34.99 PER MONTH UNLESS YOU CANCEL BEFORE THE TRIAL EXPIRES.
6.3 Pre-Renewal Notification: IEPVue will send you a reminder email at least 3 days before your trial converts to a paid monthly subscription, including your renewal date, charge amount, instructions to cancel, and a direct link to cancel.
6.4 Cancellation During Trial: You may cancel at any time before trial expires. Cancel through Account Settings. You retain access through the end of your 7-day trial period.
6.5 Monthly Subscriptions: $34.99/month, auto-renew on the same date each month until cancelled.
6.6 Annual Subscriptions: $249/year, auto-renew on the anniversary of your start date. Pre-renewal notification sent at least 30 days before annual renewal.
6.7 No Hidden Charges: No fees or penalties for cancellation.
6.8 Refund Policy: Trial subscriptions are non-refundable. Annual subscriptions may be eligible for a full refund within 30 days of purchase. Monthly subscriptions are non-refundable but access continues through billing period end.
7.1 Personal Use Only: IEPVue is designed for personal, non-commercial use by parents and guardians navigating the IEP and Section 504 process for their own students. Use of the Platform for commercial purposes is prohibited unless expressly authorized by IEPVue in writing.
7.2 No Professional Representation: You may not use IEPVue to provide IEP advocacy, educational consulting, legal guidance, or similar professional services to others. IEPVue does not replace professional advocates, attorneys, or consultants, and may not be used as a substitute for professional training or certification.
7.3 No Resale or Redistribution: You may not resell, redistribute, sublicense, or commercially exploit any content, reports, guidance, or outputs generated by the Platform. This includes sharing IEPVue-generated materials with third parties for compensation or distributing them as part of a professional service offering.
7.4 Attribution and Branding: Any session summaries, handouts, checklists, or other materials generated by IEPVue are provided for your personal use and retain IEPVue branding. You may not remove, alter, or obscure any IEPVue attribution, logos, or branding from Platform-generated materials.
7.5 Account Sharing Prohibited: Your IEPVue account is for your use only. You may not share login credentials or allow others to access your account. Each account is limited to the number of authorized users specified by your subscription tier.
7.6 Enforcement: IEPVue reserves the right to suspend or terminate accounts that violate these acceptable use provisions. Violations may result in immediate termination without refund.
Cancel anytime through Account Settings. Cancellation takes effect at end of current billing period. Email confirmation within 24 hours. After cancellation, account downgrades to free Insight tier.
Upon cancellation, your data is retained according to our Data Retention Policy: student profiles are retained for 12 months after cancellation, with final purge at 18 months. Account information is permanently deleted 18 months after cancellation. A 30-day grace period allows reactivation without data loss. After 12 months of inactivity, a 30-day warning email is sent before archiving.
You may request export of your personal data at any time by emailing [email protected] with "DATA EXPORT REQUEST" in the subject line. See our Privacy Policy for full details on your data rights.
THE PLATFORM IS PROVIDED "AS-IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. IEPVUE DISCLAIMS ALL WARRANTIES INCLUDING: implied warranties of merchantability, fitness for a particular purpose, or non-infringement; warranties that the Platform will be uninterrupted, error-free, or secure; warranties that guidance is accurate, complete, or applicable to your situation.
IN NO EVENT SHALL IEPVUE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES.
MAXIMUM LIABILITY:
Annual cap: $50,000.
CARVE-OUTS NOT SUBJECT TO CAPS: unauthorized disclosure of personal information; gross negligence or willful misconduct; violation of FERPA, COPPA, FTC regulations, or state consumer protection law; claims from professional negligence in Expert Consultation (covered by professional liability insurance).
11.1 Consultant Qualification: Dr. Kristen Eccleston is a special education consultant, NOT an attorney, therapist, or licensed healthcare provider. Consultations provide IEP advocacy guidance, not legal advice.
11.2 Scope Limitations: 30-minute limit. No clinical diagnosis, medical advice, or therapeutic recommendations.
11.3 Not Attorney-Client Privileged: No attorney-client relationship created.
11.4 No Guarantee of Outcome: No warranty that advice will prevent disputes, result in favorable IEP amendments, or eliminate need for attorney representation.
11.5 Liability Allocation: IEPVue responsible for AI guidance defects. Dr. Kristen personally responsible for consultation errors. Dr. Kristen is an independent contractor, not an IEPVue employee.
11.6 Informed Consent: You must acknowledge these limitations before booking.
IEPVue may offer an optional, opt-in program allowing de-identified and aggregated usage data to be used for improving the quality of guidance provided to all users. Participation is entirely voluntary and is disabled by default. By enabling this feature in your Account Settings, you consent to the collection of de-identified usage patterns as described in our Privacy Policy. You may withdraw consent at any time by disabling the feature. Withdrawal of consent does not affect your access to any IEPVue services. No personally identifiable information, protected health information, or education records as defined under FERPA are collected under this program.
IEPVue will defend you from claims arising from: IP infringement by the Platform; unauthorized disclosure of your information; IEPVue's violation of applicable law.
You will defend IEPVue from claims arising from: your use of the Platform; your violation of these Terms; documents you upload; your reliance on guidance.
Indemnification obligations survive termination for two years.
IEPVue complies with the FTC Health Breach Notification Rule (16 CFR Part 318). If a breach occurs involving health-related information: notification within 60 days; FTC and media notification if 500+ affected; IEPVue maintains administrative, technical, and physical safeguards as described in our Information Security Program. Ephemeral processing (documents deleted within 1 hour) minimizes breach exposure but does not eliminate all risk.
Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, disclose, and protect your personal information. By using the Platform, you consent to data practices described in our Privacy Policy.
IEPVue complies with the Maryland Online Data Privacy Act (MODPA), the Children's Online Privacy Protection Act (COPPA) and its 2025 amendments, and other applicable federal and state privacy laws. Under these laws, you have specific rights regarding your personal information, including the right to access, correct, delete, and export your data, and the right to opt out of automated decision-making. These rights are described in detail in our Privacy Policy.
IEPVue maintains a written Information Security Program and Data Retention Policy as required by COPPA. These documents describe our technical and administrative safeguards and our data retention and deletion procedures.
Governed by Maryland law. Disputes resolved in Frederick County, Maryland courts.
Material changes communicated via email and in-app notification at least 30 days before taking effect.
Questions about these Terms: [email protected]
© 2026 Eccleston Education Consulting LLC. All rights reserved.
IEPVue is a product of Eccleston Education Consulting LLC.