These Terms of Service ("Terms") govern your access to and use of IEPVue (the "Platform"), operated by Eccleston Education Consulting LLC ("IEPVue," "we," "us," or "our"). By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.
You must be at least 18 years old and capable of forming a binding contract to use the Platform. The Platform is intended for use by parents, guardians, and adult advocates in the United States. By using the Platform you represent that you meet these requirements and that any information you provide about a student is information you are authorized to share.
IEPVue is an AI-powered educational guidance platform that helps parents and guardians understand the Individualized Education Program (IEP) and Section 504 process and prepare for school meetings. The Platform provides educational information and guidance — not legal advice, not medical advice, and not professional diagnostic assessment. It uses artificial intelligence, informed by the expert practitioner methodology of Dr. Kristen C. Eccleston, to generate guidance based on the information and documents you provide.
The Platform DOES: explain IEP and 504 processes, timelines, and terminology; help you organize documents and questions for meetings; provide general information about your rights under the Individuals with Disabilities Education Act (IDEA) and Section 504 of the Rehabilitation Act of 1973; and offer jurisdiction-oriented educational guidance for Maryland, Virginia, and the District of Columbia.
The Platform DOES NOT: provide legal advice on whether a school's proposed IEP is legally sufficient; advise you on the strength of potential legal claims; represent you in due process hearings, mediation, or litigation; provide legal-dispute strategy; prepare pleadings or legal documents; or make any medical, psychological, or other professional diagnostic assessment or recommendation. IEPVue does not make, and is not a substantial factor in, any eligibility, placement, or legal-sufficiency decision — those determinations are made by your child's IEP/504 team and school district.
IEPVue is not a law firm and does not provide legal advice. The information provided is general and educational and is not a substitute for advice from a licensed attorney. Using the Platform does not create an attorney-client relationship. For legal matters — including due process hearings, mediation, or unilateral placement decisions — consult a qualified special-education attorney (for referrals, see copaa.org).
Special-education rights, regulations, and timelines change, and federal and state education policy is currently in flux. Information on the Platform is current as of the date shown and may not reflect the most recent changes. Verify any specific deadline or procedure with your state education agency or school district before relying on it. Where the Platform references filing a complaint with the U.S. Department of Education Office for Civil Rights, note that federal complaint processing is currently operating with reduced staffing and significant delays; state-level options (state complaint, mediation, due-process hearing) may be more timely.
The Platform uses artificial intelligence (powered by Anthropic's Claude) to generate guidance, chat responses, and document-analysis reports. You are interacting with an automated AI system, not with Dr. Kristen Eccleston or any human reviewer. You acknowledge and agree:
Always verify anything important with your IEP/504 team and, for legal questions, a licensed attorney.
The Platform offers optional one-to-one consultations with Dr. Kristen C. Eccleston, a special-education consultant. Dr. Kristen is not an attorney, therapist, or licensed healthcare provider. Consultations provide IEP advocacy guidance, not legal advice or legal representation, do not create an attorney-client relationship, and are not privileged communications. No professional diagnosis, medical advice, or therapeutic recommendation is provided. Consultation fee: $175 per 30 minutes ($125 per 30 minutes for active Guide subscribers). Consultations are non-refundable once the session occurs; see §8 for cancellation.
The Platform offers a free tier and paid subscriptions. Current pricing:
Payments are processed by Stripe; your card details never touch our servers. Prices may change prospectively on notice; changes do not affect the current paid term. By subscribing you authorize recurring charges until you cancel.
You can cancel at any time from your Account Settings; cancellation is simple and takes effect at the end of the current billing period (no fees or penalties for cancelling). Refund policy: trial subscriptions are non-refundable; monthly subscriptions are non-refundable, but access continues through the end of the paid period; annual subscriptions are eligible for a full refund within 30 days of purchase. After cancellation, access continues until the end of the period already paid for.
You agree not to: upload documents you are not authorized to share; use the Platform to provide professional services to third parties without authorization; reverse-engineer, scrape, or overload the Platform; or use it for any unlawful purpose. You are responsible for the accuracy of information you provide.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.
TO THE FULLEST EXTENT PERMITTED BY LAW, IEPVUE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES. Maximum aggregate liability: (a) for subscription services, the total fees you paid in the 12 months preceding the claim; (b) for an Expert Consultation, the consultation fee paid; (c) for all other claims, $100. Annual aggregate cap: $50,000.
Carve-outs not subject to the caps: unauthorized disclosure of personal information; gross negligence or willful misconduct; violations of FERPA, COPPA, FTC regulations, or state consumer-protection law; and claims arising from professional negligence in an Expert Consultation (covered by applicable professional liability insurance). Some jurisdictions do not allow certain limitations; in those jurisdictions liability is limited to the maximum extent permitted.
IEPVue treats the information contained in special-education documents as health-related information and maintains a breach-response program designed to meet the requirements of the FTC Health Breach Notification Rule (16 CFR Part 318). In the event of a breach of security involving unsecured identifiable health information, we will notify affected individuals without unreasonable delay and no later than 60 days after discovery, and — where 500 or more individuals are affected — will notify the Federal Trade Commission and prominent media as required by the Rule. We maintain administrative, technical, and physical safeguards described in our Information Security Program. Our ephemeral processing of uploaded documents minimizes — but does not eliminate — breach exposure.
These Terms govern IEPVue's relationship with individual parents and guardians. If IEPVue ever provides services to a school, district, or other educational agency, any records that agency shares with IEPVue will be governed by a separate written agreement under the FERPA "school official" exception (34 CFR 99.31(a)(1)) — including direct-control, purpose-limitation, no-redisclosure, and deletion obligations — and not by these consumer Terms.
Our collection and use of your information is described in our Privacy Policy, Information Security Program, and Data Retention Policy, which are incorporated by reference. We do not sell your personal information, do not use it for targeted advertising, and do not use your data to train AI models.
We may offer an optional, opt-in, off-by-default program allowing de-identified and aggregated usage data to be used to improve guidance quality. Participation is voluntary, may be withdrawn at any time without affecting your access, and collects no personally identifiable information, protected health information, or FERPA education records. See the Privacy Policy.
You agree to indemnify and hold IEPVue harmless from claims arising out of your misuse of the Platform or violation of these Terms, to the extent permitted by law.
We may update these Terms prospectively. Material changes will be notified through the Platform or by email; continued use after the effective date constitutes acceptance.
These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-laws rules. Disputes shall be resolved in the state or federal courts located in Frederick County, Maryland, and you consent to their jurisdiction.
Eccleston Education Consulting LLC — [email protected] · [email protected]